WORKPLACE TICKETING

The holistic system to centralize all service requests and streamline follow-up

From incident declaration to request routing or ticket resolution. All integrated with your CMMS and building referential.

They optimize workplace ticketing with Witco:

Handle all requests and incidents at scale

Let your workforce focus on what really matters

With just a few clicks, or by scanning a QR code, anyone can easily submit a request for maintenance or cleaning services through Witco's centralized ticketing system. The team in charge (facilities or technical) will instantly be notified so employees can get back to their work.

Provide a holistic follow-up

Prioritize and effectively coordinate with third parties, such as facility managers or specialized technical services, to resolve issues efficiently.

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Streamline the routing of service requests

Help your facilities and IT teams to prioritize service requests and route them to the right point of contact such as maintenance, cleaning, IT support, or security.

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Make data-driven decisions thanks to valuable insights and analytics

Our powerful reporting capabilities allow you to gain a deeper understanding of your operations and easily identify areas for improvement, further enhancing the efficiency and effectiveness of your hybrid workplace.

All integrated with your CMMS and referential

If you already use a CMMS (Computerized Maintenance Management System), tickets created within our request center can be synchronized so that your operational or facility management teams don’t have to change anything. It can also leverage your building or asset management referential, so that everything is streamlined and highly efficient.

Frictionless and efficient requests management

Photos & attachments

Provide richer context by attaching photos or documents to a ticket, so teams can diagnose issues faster.

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Category-based routing

Configure categories and routing rules so tickets are automatically directed to the right team or provider.

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API & webhooks for integrations

Use APIs and webhooks to connect the Request Center to external workflows and reporting tools as well as CMMS.

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Submit tickets in seconds

Create incidents/requests from web or mobile, scan QR codes tied to spaces for faster reporting, or use room display like RoomPad.

Real-time status

Follow ticket status updates at any time on the web or mobile app. Service requests and incident tickets are updated at every stage of the process, reducing follow-up messages and improving transparency.

Centralized resolution process

Set rules to efficiently handle tickets through prioritization based on criteria such as location or emergency. Keep requesters informed at every stage of the process with automated updates.

Empower your workplace IT ecosystem

We integrate with 150+ partners to help you go further with managing your workplace

Explore Integrations

Frequently asked questions

Is Witco ISO 27001 certified?

Witco is ISO 27001 certified for Information Security Management. This internationally recognized certification demonstrates that Witco maintains rigorous security controls and processes to protect customer data. The ISO 27001 certification covers Witco's information security management system (ISMS), including risk assessment, security policies, access controls, incident management, and continuous improvement processes. This certification is regularly audited to ensure ongoing compliance. It ensures Witco follows industry best practices for data security and privacy protection.

Can Witco platform integrate with our existing workplace ticketing system?

Witco can integrate with workplace ticketing systems either through pre-built connectors or via API integration. Witco's workplace ticketing service can be your primary ticketing interface, or it can forward tickets to your existing system through API integration.

Employees submit requests (maintenance, IT support, facilities issues…) through the Witco app, and these can be automatically routed to appropriate teams in your ticketing system while maintaining visibility for the requester. This creates a unified experience where employees don't need to navigate multiple systems while facilities teams can continue using their preferred ticketing tools.

How does the API work for custom integrations?

Witco provides a comprehensive RESTful API that allows developers to build custom integrations with internal systems or third-party applications. The API enables programmatic access to core Witco functions including user management, space bookings, event creation, ticketing, and analytics data retrieval.
The API supports standard CRUD operations (Create, Read, Update, Delete) and webhook notifications for real-time updates. Your development team can use the API to create custom workflows, build integrations with proprietary systems, or extract data for specialized reporting needs.

What CMMS (Computerized Maintenance Management Systems) are supported?

Witco supports integration with several leading CMMS and building management systems. Thanks to such integrations, employees can submit maintenance requests directly through the Witco app, which are automatically routed to your existing CMMS workflow.

For instance, facilities teams can manage, track, and resolve tickets within their existing systems while employees receive status updates through Witco. Bidirectional communication can also be supported, so ticket statuses, completion notifications, and follow-ups are visible to requestors without them needing separate CMMS access.

Witco, the all-in-one app for managing your spaces.

Room booking

Workplace ticketing

Hybrid work management

Space management

Employee experience

Guest management

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