Wellio (Covivio)& Witco
A benchmark European operator, Covivio (formerly Foncière des Régions) supports businesses and regions in their challenge of how to be attractive. In 2019, Covivio broadened its offer by launching its brand of pro-working spaces open to all, called “Wellio”.
By retaining the best of coworking, and planning a responsive offer designed to constantly adapt to customer needs, Covivio wishes to transform the occupant experience, and to focus on the services offered within its buildings.
Covivio has chosen our solution in order to centralise all the services offered within its Wellio pro-working spaces, in one mobile application accessible to all occupants, and thus digitise the customer journey.
Building as a Service: a strategy focused on centralising services
Launched in 2016, Witco is reinventing user experience in the workplace by offering them centralised access to all the services available in their building (booking space and associated services (F&B), print management, concierge service, marketplace, etc.) and better circulation of information (via news, useful documents, and reporting and monitoring of incidents).
Core buildings, as well as all Wellio pro-working spaces, will be equipped by 2022. Among the first buildings to offer this application are the five French Wellio spaces (Paris, Marseille and Bordeaux) and the future Wellio space in Milan.
Centralisation
Centralisation
The Witco application makes it possible to centralise all the services offered, with one single access point.
The Witco application makes it possible to centralise all the services offered, with one single access point.
Dashboard & Data
Dashboard & Data
Managers can monitor and manage services, requests & incidents from the platform.
Managers can monitor and manage services, requests & incidents from the platform.
Support
Support
Witco's “occupant experience” specialists advise on the use of the app.
Witco's “occupant experience” specialists advise on the use of the app.
For Wellio, the white-label Witco application must allow co-workers to pay their rents and manage their credits, but also to be informed of what is happening in their space, to discuss with other occupants and to benefit from all the services offered, in one place.
At the same time, the platform should also facilitate the daily management of co-working spaces for Wellio teams. For this, Witco has integrated Wellio’s CRM. Booking, invoicing, customer management, etc. The flows coming from this tool are thus directly managed and controlled on their Witco interface.
From the time the needs are made known to the launch of the platform, and then throughout the year, Witco works alongside the Wellio teams to ensure optimal adoption and use of the platform. Our Customer Success managers provide advice on how to motivate the communities, and share with them the analysis of statistics on the use of their services.
Results
The application created by Witco is now deployed in all Wellio spaces in France. Several dozen messages, classified ads and events are shared there every day, making the platform a must-have for the Covivio pro-working experience.
Established in all the major European cities, Wellio will offer by 2022 more than 35,000 m² of pro-working spaces equipped with the Witco solution.
“Covivio has chosen to work with Witco to accelerate the digitisation of our services to the clients of our office buildings, which is a major item of its digital roadmap. Our partnership is built around common values such as responsiveness and trust. The Witco teams were able to respond professionally and with enthusiasm to our technical and customer service issues, with an agile, flexible and easy-to-use solution for our customers. We still have great projects ahead of us where we will sustainably strengthen our links with Witco!”
« Our partnership with Witco is based on shared values, such as responsiveness and trust. The team is always ready to help, with professionalism and enthusiasm, regarding technical or servicing questions, with a flexible and easy to use solution for our clients »
