Covivio& Witco
A benchmark European operator, Covivio (formerly Foncière des Régions) supports businesses and regions in their challenges of how to be attractive. The company embarked on its digital transformation, the result of a brainstorming session, several months ago. A digital transformation was planned over 3 years and designed to serve customer satisfaction, asset performance and the pooling of internal European expertise.
Among the strong levers of this transformation, Covivio emphasises the services offered within its buildings. The company chose Witco to design a solution to help centralise its services, using a mobile application which makes all of the services offered in its office buildings accessible to all occupants, thus digitising the customer journey.
“Building as a service”: a strategy focused on centralising services
By making its platform accessible to all occupants and adaptable to the specific needs of each building, Witco embodies a “Building as a service” approach in line with Covivio’s digital strategy.
With the Witco application, Covivio can thus improve the well-being of its occupants and enrich their daily interactions through:
- Better information flow: information, events, reporting and monitoring of incidents, useful documents and emergency contacts;
- The creation of a community amongst the occupants;
- Centralized access to all available services: booking of meeting rooms, printing, concierge service, access to a marketplace, online payment for Covivio services;
- Secure online access to documents related to Customer experience in the application.
Optimal integration
Optimal integration
All building services are accessible in one application in Covivio colours
All building services are accessible in one application in Covivio colours
An advanced management interface
An advanced management interface
Usage and satisfaction statistics, service administration area: everything is accessible from the app
Usage and satisfaction statistics, service administration area: everything is accessible from the app
Personalised follow-up
Personalised follow-up
The Witco team is present at every stage in order to respond to their needs as quickly as possible
The Witco team is present at every stage in order to respond to their needs as quickly as possible
Results
The Witco solution is already being deployed within the Covivio group. Covivio’s ambition is to equip its core buildings, as well as all of its Wellio pro-working spaces, by 2022.
“Covivio has chosen to work with Witco to accelerate the digitisation of our services to the clients of our office buildings, which is a major item of its digital roadmap. Our partnership is built around common values such as responsiveness and trust. The Witco teams were able to respond professionally and with enthusiasm to our technical and customer service issues, with an agile, flexible and easy-to-use solution for our customers. We still have great projects ahead of us where we will sustainably strengthen our links with Witco!”
« Our partnership with Witco is based on shared values, such as responsiveness and trust. The team is always ready to help, with professionalism and enthusiasm, regarding technical or servicing questions, with a flexible and easy to use solution for our clients »
