Covivio & Witco

A benchmark European operator, Covivio (formerly Foncière des Régions) supports businesses and regions in their challenges of how to be attractive. The company embarked on its digital transformation, the result of a brainstorming session, several months ago. A digital transformation was planned over 3 years and designed to serve customer satisfaction, asset performance and the pooling of internal European expertise.

Among the strong levers of this transformation, Covivio emphasises the services offered within its buildings. The company chose MonBuilding to design a solution to help centralise its services, using a mobile application which makes all of the services offered in its office buildings accessible to all occupants, thus digitising the customer journey.

Client:
Covivio
Location:
Europe
Type of property:
Offices

“Building as a service”: a strategy focused on centralising services

By making its platform accessible to all occupants and adaptable to the specific needs of each building, MonBuilding embodies a “Building as a service” approach in line with Covivio’s digital strategy.

With the MonBuilding application, Covivio can thus improve the well-being of its occupants and enrich their daily interactions through:

  • Better information flow: information, events, reporting and monitoring of incidents, useful documents and emergency contacts;
  • The creation of a community amongst the occupants;
  • Centralized access to all available services: booking of meeting rooms, printing, concierge service, access to a marketplace, online payment for Covivio services;
  • Secure online access to documents related to Customer experience in the application.

Why Covivio chose MonBuilding

Optimal integration

All building services are accessible in one application in Covivio colours

An advanced management interface

Usage and satisfaction statistics, service administration area: everything is accessible from the app

Personalised follow-up

The MonBuilding team is present at every stage in order to respond to their needs as quickly as possible

Results

The MonBuilding solution is already being deployed within the Covivio group. Covivio’s ambition is to equip its core buildings, as well as all of its Wellio pro-working spaces, by 2022.

“Covivio has chosen to work with MonBuilding to accelerate the digitisation of our services to the clients of our office buildings, which is a major item of its digital roadmap. Our partnership is built around common values such as responsiveness and trust. The MonBuilding teams were able to respond professionally and with enthusiasm to our technical and customer service issues, with an agile, flexible and easy-to-use solution for our customers. We still have great projects ahead of us where we will sustainably strengthen our links with MonBuilding!”

Laurie Goudallier

Chief Marketing Officer, Covivio
Laurie Goudallier photo